Infinity basin EMPTY??

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JennpS
I'm new here
I'm new here
Posts: 1
Joined: Sun 20 Mar, 2022 09:42
My Pool: Infinity edge pool

Infinity basin EMPTY??

Postby JennpS » Sun 20 Mar, 2022 09:48

We are new pool owners of an infinity pool. We have it professionally maintenanced every week. It was serviced Friday and this morning the entire catch basin is empty! It has a large basin that goes around 3 sides of the pool and about 5ft deep. There is maybe 3” of water in the bottom! What should we do and what would cause this? It’s Sunday so no one is answering the phones.


Teapot1
Pool Industry Leader
Pool Industry Leader
Posts: 1176
Joined: Thu 29 Apr, 2021 00:43
My Pool: 12000 gallons vinyl liner,

Re: Infinity basin EMPTY??

Postby Teapot1 » Sun 20 Mar, 2022 14:09

A leak.
The word professional in swimming pool terms really doesn't count for much except they charge for stuff.
I may not give you the answer you want to hear, but I will give an honest opinion of your situation as you decribe it.

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