can no longer control temp from device using screenlogic app

[geb724]

i just had a new pentair mastertemp 250 heater installed replacing an old mastertemp 250. i was able to control temp from iphone/ipad using the screenlogic app for many years with old heater. after new heater installation i am unable to do so. i can control lights and waterfall but not the temp. the install tech connected the heater with the 120 vac. should it be 240 vac? or does it not matter? the low voltage wire is connected the same way as on the old one. the tech did not access the easytouch panel so everything there is as it was with old heater. any suggestions as to how i can once again control the temp from my devices?

[Denniswiseman]

Raise a request with the install tech

[geb724]

i did that while he was here. he couldn't figure it out so that's why i'm posting here.

[Denniswiseman]

If It's done by Wi-Fi you may have to pair it, like a mobile in a car

[geb724]

yeah its paired. as i mentioned i can control my waterfall and lights from the iphone. just cannot control the temp. and that's the most important thing for me to be able to control. i've rebooted the router and the screenlogic adapter with no success.

[Teapot1]

Install tech sounds rubbish, instal fitter most likely, bad to call them tech as they know nothing but cost more, pool industry if full of them.

[NickG]

I just had a pool built and installed the EasyTouch2 system with an Intelliflo VS Pump, Screenlogic2, and Gulfstream heat pump. The anomaly I found with Pentair's automation system is that it won't command/turn-on the heater UNLESS the Pool circuit is on. So, assuming you're past the 110/220v issue with your heater's installation, make sure the Pool circuit is on first, then ask for the heater to turn on. See if that works.....