COVERSTAR pool cover

Guest · Postby **Guest** » Sun 20 Mar, 2011 22:57

There is another pool cover company called p-nut pool covers.. they do all kinds of work and deal with just about any system. THey are prompt and have very reasonable prices. I believe its a family owned company and they are really friendly people. just give it a try.

swimfit · Postby **swimfit** » Tue 05 Apr, 2011 03:50

oh wat bad opinion. Never heard one of this gravity from our clients till date. Coming to think the role internet plays in spreading word about the business. Good go for the businesses and consumers alike!

stvo · Postby **stvo** » Fri 06 May, 2011 23:41

Does anyone service coverstar pool covers in the pasadena, ca area.

Dissapointed in CA · Postby **Dissapointed in CA** » Mon 09 May, 2011 13:49

We have had our Coverstar pool cover for almost 6 years, we have had multiple problems with broken ropes, and holes and rips in the edge pieces every year since it was installed. We get the same response each time they arrrive to repair it...."you have dirt in the track eating up the rope and edge". After numerous phone calls to the only service tech in Southern CA (who is over 2 hours away), with absolutely no response, we finally had a local guy who fixes auto seats and awnings replace the edge piece a year and a half ago. This fix lasted a few months and then it had to be adjusted because the ropes were pulling even more crooked than normal, this according to the service tech was due to warn pulleys which he replaced at a rediculous cost. Well warm weather is here again and on our fourth time of opening the pool, the same side as always jams up and rips the edge piece off jamming the pool open about 4 feet. I have left a voice mail again and we will see how long it takes to have this fixed. So far our cover has cost about one and a half times its original cost due to the numerous yearly repairs. I would definitely not recommend Coverstar to anyone. We are actually looking at replacing ours with some other brand to get rid of the constant repair costs. It does us no good to have a pool if half the time we cannot get it open to use

Guest · Postby **Guest** » Tue 10 May, 2011 20:24

Second time in four years the rope broke. A real piece of crap!! Do not purchased this

dr evan s levine

heartdoc · Postby **heartdoc** » Tue 10 May, 2011 21:42

Anyone know a good service in ct? If so please e mail me vanlev@aol.com

this is the second time in four years the ropes broke and I am quite pissed off!!

coverstar is a piece of crapola

Shannon · Postby **Shannon** » Thu 19 May, 2011 19:19

Maybe I can help! I also have a Coverstar auto cover and have paid over $750 in service calls due to ongoing problems since installation 4 years ago! They continually pawned blame on everything but themselves! Cover would not close on one side and left a 2ft gap! Charged me to adjust it, and then blamed me because they say it was "Chemical Damage" or "Rodent Damage" What the heck! At the time....Pool was 3 months old! Ongoing problems with ropes, and getting stuck opening! I was so angry! I even called Utah the home office and had an attorney send a video, and pictures! The best they could do was pro-rate the warranty at a cost of $4670.00! And wanted $300 to come out from home office in Indianapolis! OMG! I was livid! Well guess what everyone! I had a guy from Jensen's Pools in Camby, Indiana come out and take a look at the cover 2 days ago, and in two hours...yes I said 2 hours.....FIXED MY COVER! Jensen's just started dealing with autocovers because of all the problems their pool customers were having! After 4 pool seasons and all the money I spent in service calls from those ruthless idiots....It took a guy with no coverstar experience 2 hours to fix my cover!!!!! And Coverstar wanted me to pay $4670 for a pro-rated new cover! Ha! That wouldn't have fixed the problem to begin with!!! If still having problems....not saying they can fix it....but give Jensen's Pools a call!!! 317-856-0600

jbacon · Postby **jbacon** » Mon 23 May, 2011 19:56

I am the Vice President of Sales for Coverstar, LLC. Our President, Doug Larson, posted a comment on this forum several months ago regarding Coverstar’s ongoing goal to provide our customers with the most innovative and reliable pool cover products available on the market.

We are pleased today to announce the launch of our new PowerFlexTM rope, the next generation in autocover technology. Through a proprietary treatment process, PowerFlex rope behaves like a shock absorber that allows it to be more forgiving and self adjusting during operation. PowerFlex rope comes in a black color that allows it to blend into the background, and it is coated to add lubricity which minimizes friction along the track. What this should mean for you is an even more reliable and better performing product.

Our new PowerFlex rope comes with an industry-leading 2-year no break warranty when it is ordered as part of a full system, or when it is ordered with a replacement cover for a Coverstar system. If a PowerFlex rope breaks during the first two years after it has shipped from our factory, we will replace the ropes. No other manufacturer provides this type of no break warranty.

Although we believe this new rope technology is the best product available today, we will continue to look for ways to improve upon it as well as all of our autocover products. We appreciate your feedback (both positive and not so positive), and will do whatever we possibly can to ensure you are a satisfied customer.

If you have any comments or concerns about any of our products or services, feel free to contact me or one of our customer service representatives at 1-800-617-7283.

Sincerely,

John Bacon
Vice President Sales
Coverstar, LLC

vsurg · Postby **vsurg** » Tue 24 May, 2011 17:15

Great forum. I have also been duped by coverstar (which we call fallenstar in our house). I am a busy surgeon and believed everything the service people have told me. We have had broken rope(s) the 1st, 2nd, 3rd, 4th and now the 6th year of ownership. Funny thing is the last time, which was two years ago, they must have only replaced one rope, because the two ropes are different, as a result of fading, colors. I believed them when they told me it was because of the salt water-HAH! I am getting to retirement time and have more time on my hand. When the rope broke yesterday, I spent about 30 mins figuring out what needed to do to replace the rope and the last 3 hours joining forums, researching rope and am now ready to fix it myself. SHAME on me to have spent $3600.00 already on broken ropes.

The guys that make a living changing ropes must be trying to keep secrets, because it is very difficult to get answers without reading and re-reading; furthermore there seems to be no consensus.............for the guy that now has 170 new customers how bout telling us exactly what you use and how? You will not be losing any business from most of us who do not live near you..........maybe you are so busy replacing rope you don't have time.......

Questions: How much rope is needed per side Lentgh x 2 + ? (i.e. how much extra is needed).
What is the material that is used to be sewn onto the rope (that attaches to the cover)?
Is there a consensus as to what rope to use. Diameter, strength, material?

From what I gather from reading and measuring my rope, the equation is Lx2+ 1/3L for the length needed for each side. The diameter is around 1/4in. or ~ 6mm. Kevlar is strong, but maybe too strong. (the new polyflex has some give). T-900 Technora/Dyneema Double braid in 6mm @4400lb. @ $1.71/ft but this works out to about $250 total for the rope.

Someone here suggested he could fix the problem for $150 + travel, using kevlar which at that price would have low stretch and ~ 1700 lbs (which does not meet the specs of the current coverstar rope at 4000lbs.) You can buy Polyester covered kevlar @ ~ $.68/ foot, but will this be strong enough?

I may not have the facts completely straight, but it has been a bear, sorting through all of this. There is also a paucity of photos.

time to stop.

MoneyPit · Postby **MoneyPit** » Wed 25 May, 2011 12:57

Since I am in the same predicament, I feel compelled to respond as I am in total agreement with your post. It's almost like a secret society. I will figure out which rope to use and how to change them. Then, expose the society with all the sordid pictures I take along the way

DRRICK · Postby **DRRICK** » Thu 26 May, 2011 12:32

"From what I gather from reading and measuring my rope, the equation is Lx2+ 1/3L for the length needed for each side"

More info. There is actually pretty good information on the coverstar central website (good for you Coverstar!). The strength of the rope they use-they call it proprietary (Which I call BS), is quoted on their site as 3200lbs, other sites have it at 4000lbs and 2000lbs.

The equation, IMO, is: Length of pool X 2 + 6ft. (add Width of pool to the far side rope).

DO NOT USE Kevlar if you have a Salt Water pool. It is an aramid and aramids do not like salt water.

Dyneema is a newer synthetic rope that is used in Yacht racing rigging and appears to be fantastic! It is 10x's stronger than the same weight of steel, is flexible and can be ordered in a variety of strenths from 3200lbs to 7500 lbs for 6mm diamter,which is more or less the diameter (by micrometer) of the rope in my cover now and is excellent for use on winches. What I am not sure of is which type of braid to use.

Here is a quote from "Boatlore.com"Braided line can be single braid, called hollow core and found mostly in small diameters, or double braid, which is the more common kind. It is stronger than laid line, does not stretch as much, passes more smoothly through a block, and can be coiled in either direction. It is more difficult to splice, however, and more susceptible to chafe. Three types of double braid are parallel core that has a braided cover over straight strands of fiber and is strongest, multibraid that has two pairs of Z-laid and two pairs of S-laid strands and is the most flexible, and braid on braid that has a braided cover over a braided core and has the least stretch.

So After much research and perusal of the online rope sources I have decided to go with an excellent yacht racing rope from http://www.ropeinc.com/cat-new-england-hightech.html called T-900. http://www.ropeinc.com/t900.htm It is a combination of polyester and dyneema. WIll cost me approx. $200, which I realize is expensive, but may be the last time needed to replace. stay tuned.

DRRICK · Postby **DRRICK** » Fri 27 May, 2011 13:38

Ordered T-900 from ropeinc. only 1.31/ ft. Will up date as soon as I install it.

Pool Cover Services/UTAH

hello everyone, My Business is Pool Cover Services/UTAH. I have been installing and servicing automatic pool covers for over 15 years, I have worked on every kind of pool cover out there. There is an answer to your problems. If your fortunate to live in Utah I can replace ropes on any cover for $65.00 per rope plus 1-2 hours labor. I would never buy from Coverstar. If you are outside of Utah, call Pool Specialists in Indiana, THey have very qualified techs. Rgardless of where you live Pool SPecialists will send you replacement rope kits that can easily be installed, the rope has been tested and I know first hand IT WORKS and will last for the life of the cover!!!
Anyone on this forum is welcome to call me anytime for information or contact numbers for help in getting your pool cover serviced! Bryan

cuff · Postby **cuff** » Sat 13 Aug, 2011 22:19

While I haven't had any problems with coverstar yet (we had it installed in 2006) we are now having rope problems, haven't called any one yet just happened today Sat 8/12.having trouble closing it's stuck 1/3 open.
the customer service & other areas of service are big problems just like the previous folks have had, I can appreciate their frustation. we have had problems with almost everyone else in this industry starting with the pool builder saying one thing & doing another, not doing some things they said they would & then lying about the whole thing.
had the same problem with hot tub repair people saying they would fix it for one price then billing another, then telling the most amazing story to justify it, you would think Steven King was in the house. are the bells ringing yet.
,to me it sounds like all of the really dumb people are in this field called water recreation well not all of us could fit so we went other places. & did good & some took the easy way out, you thought i was going to say live off their inhairtence, nooooo they went in to politics. thats why I'm dumb I just realized it this week. & they have known about it all their lives. funny huh. hang in there

Ihateautocovers · Postby **Ihateautocovers** » Sat 20 Aug, 2011 16:10

It's not just Coverstar covers that sells problematic auto covers. I don't think there is any auto cover that has the technology to work correctly and trouble free over time.

We just had a Cover Pools automatic pool cover installed on our new build fiberglass pool just 10 days ago and it already won't open. Our entire experience with this ugly thing and incompetent pool installer has been nothing but a nightmare. It includes the installer using a 4 ft drain pipe to drain underneath a 6.5 ft deep pool and the pool popped out of the ground. Seriously.

After we spent $17,000 for our beautiful stamped concrete on our freeform pool, the installer laid 2 silver metal railroad tracks on either side of the pool, covering the trim and hanging over into the pool. We had no idea this was how it would look. We trusted that he knew what he was doing. I had read the info sent to us by the pool cover company explaining how their covers were installed on new build freeform pools, and I thought figured the installer knew the companies directions for installation. If he did, it didn’t make any difference. It was easier to throw the tracks on top of the deck and screw it in and charge us the same as one of the suggested installations.

BTW, can I ask what other deck mount auto pool cover owners paid for them and installation?