COVERSTAR pool cover

Automatic pool cleaners, vacuum heads, pool covers,
decks, fencing, pool alarms and security ....
Guest

COVERSTAR pool cover

Postby Guest » Thu 29 Oct, 2009 01:30

Hello, I just wanted to let everyone know that I am a pool cover installer in the Indianapolis area. I repair and replace covers of all types. I am not a company, just an individual. I charge less than half what the local companies do. I don't charge travel or service charges. Just an honest days pay for an honest days work.

If you need service, leave me a message on here with an email address or a phone number and I will reply to you ASAP.


poolcovercompany

COVERSTAR pool cover

Postby poolcovercompany » Fri 30 Oct, 2009 19:58

And if you call that number, they'll sell you direct, and bypass their dealer service network - like they just did to me!!! Bye bye PCS.


Nice Guy wrote:Janice,
I am not here to make other companies look bad. But maybe give PCS a call and I am sure they would listen to what kind of problems you are having. On my cover there is a 800 number (800 369 5152). I am sure they would help you out.


Janice wrote:Man, I'm glad I found this post because I too am having the exact same problem!!!! I might as well replace the whole system rather than paying for the stupid ropes breaking every year!! I am so mad at Coverstar I see red whenever I think about it! :x Then, everytime I call I have to leave a message because nobody wants to own up to the problem and deal with me... This is not how I think a company should do business by any means. Thumbs down for Coverstar. So.... I tried another company called cover-pools but I didn't really feel like they wanted to listen to my needs, they were so pushy and almost rude when I told them I would think about it and do some more research because I didn't want to run into the same problems. CAN ANYONE RECOMMEND A DECENT COMPANY WITH GOOD CUSTOMER SERVICE THAT I CAN CALL TO GET A NEW COVER??????????? PLEASE HELP!
r-u-sure

COVERSTAR pool cover

Postby r-u-sure » Fri 30 Oct, 2009 20:19

OK nice guy/happy customer,

after you get that crazy strong wind with branches flying ALL over, first of all...BE CAREFUL!! and stay inside.
Then after those winds die down, go inspect the hole from the branches that will be thru your PCS cover, yes?. It'll be there, but of course it'll be a smaller hole than any other companies hole, then what?

Then the pool water comes from underneath the cover and on top of the vinyl.
NEXT, your pool cover pump continues to pump out the pool water until there's nothing supporting your cover.
VOILA, your cover is now sitting at the bottom of your pool with major problems.
But, here's the good news....It's so darn rare that something less than a complete tree can go thru ANY manufacturer's cover.
DUDE, YOU GOT SOLD...HAHAHAHAHAHAHAHA!!!!
....either that, or you work at PCS with Marina, Trina, etc....... I'm betting on the latter.



Nice Guy wrote:Is this guy serious????? HAHAHAHA We took sample from EVERY company we could cut the same size of material and then yes cut a hole in it (because where I live I get crazy wind storms and branches flying over all the time, so i wanted to mimic a puncture in the fabric YOU IDIOT!!!!!) I wanted to see what one would be the hardest to tear (figuring I could tear all of them). Myself nor my cousin (huge guy, really strong) could tear it at all. So my point of the test was if there was a hole in the fabric (THAT I DIDNT KNOW ABOUT) how safe would the cover be? The PCS provided me the SAFEST COVER AT THE CHEAPEST PRICE JERK!!!!!!

r-u-sure wrote:Well if they had to cut a hole in the vinyl, the PCS sample probably had a hole too. Yes?
How did that hole get there in the first place? The salesman's scissors?.....

It's like saying a salesman took a car from every car manufacturer and smashed out the windshields with a hammer, and one car manufacturer's windshield only had a small hole vs a larger hold in all the other cars.
Who cares, they all need repaired. right?
I wonder if PCS provides warranty on scissor cut vinyl?
iu4ever

COVERSTAR pool cover

Postby iu4ever » Fri 30 Oct, 2009 20:35

Could u come to bloomington?


Pool User wrote:Hello, I just wanted to let everyone know that I am a pool cover installer in the Indianapolis area. I repair and replace covers of all types. I am not a company, just an individual. I charge less than half what the local companies do. I don't charge travel or service charges. Just an honest days pay for an honest days work.

If you need service, leave me a message on here with an email address or a phone number and I will reply to you ASAP.
LMAO

COVERSTAR pool cover

Postby LMAO » Mon 02 Nov, 2009 18:32

Actually we had a different cover before we bought this one. And the reason my wife wanted to change is that there was a hole i had no idea about and our dog ran across and tore the hole right in front of my wife. thats all. your obviously from a competitor of Trinas' company right?

r-u-sure wrote:OK nice guy/happy customer,

after you get that crazy strong wind with branches flying ALL over, first of all...BE CAREFUL!! and stay inside.
Then after those winds die down, go inspect the hole from the branches that will be thru your PCS cover, yes?. It'll be there, but of course it'll be a smaller hole than any other companies hole, then what?

Then the pool water comes from underneath the cover and on top of the vinyl.
NEXT, your pool cover pump continues to pump out the pool water until there's nothing supporting your cover.
VOILA, your cover is now sitting at the bottom of your pool with major problems.
But, here's the good news....It's so darn rare that something less than a complete tree can go thru ANY manufacturer's cover.
DUDE, YOU GOT SOLD...HAHAHAHAHAHAHAHA!!!!
....either that, or you work at PCS with Marina, Trina, etc....... I'm betting on the latter.



Nice Guy wrote:Is this guy serious????? HAHAHAHA We took sample from EVERY company we could cut the same size of material and then yes cut a hole in it (because where I live I get crazy wind storms and branches flying over all the time, so i wanted to mimic a puncture in the fabric YOU IDIOT!!!!!) I wanted to see what one would be the hardest to tear (figuring I could tear all of them). Myself nor my cousin (huge guy, really strong) could tear it at all. So my point of the test was if there was a hole in the fabric (THAT I DIDNT KNOW ABOUT) how safe would the cover be? The PCS provided me the SAFEST COVER AT THE CHEAPEST PRICE JERK!!!!!!

r-u-sure wrote:Well if they had to cut a hole in the vinyl, the PCS sample probably had a hole too. Yes?
How did that hole get there in the first place? The salesman's scissors?.....

It's like saying a salesman took a car from every car manufacturer and smashed out the windshields with a hammer, and one car manufacturer's windshield only had a small hole vs a larger hold in all the other cars.
Who cares, they all need repaired. right?
I wonder if PCS provides warranty on scissor cut vinyl?
r-u-sure

COVERSTAR pool cover

Postby r-u-sure » Thu 05 Nov, 2009 10:06

LMAO
So is it strong winds or dogs with sharp claws? Your story keeps changing.
If you switched covers due to your dog, why didn't you write that the first time?
Am I a competitor of PCS? No, but I know a lot about electric covers.
1 question for you.
Who manufactured your original electric pool cover system ? Since you said you had someone elses cover before, you must have been sold over PCS and are still satisfied with the electric powered system. I'm hope you'll answer my question.
=)
r-u-sure

COVERSTAR pool cover

Postby r-u-sure » Thu 05 Nov, 2009 10:14

LMAO,
oh, and who's company made the cover that ripped when your dog ran across it?
Rain water here in MD is a lot heavier than dogs. That rain water weight would have ripped your cover WAAAAYYY before your "dog" did, so I don't believe one word you're writing.
c'mon, fess up to everyone on here. you work for PCS too.
=(
r-u-sure

COVERSTAR pool cover

Postby r-u-sure » Thu 05 Nov, 2009 10:30

LMAO & nice guy,
Here's proof you're a PCS employee....
under LMAO you wrote that you had someone else's cover and that's why you went with PCS.
Here you write that you've only had a PCS cover.

This tells you all you need to know about PCS. I'm not telling you to stay away from them, I'm just saying.....


nice guy here wrote:Dear "r-u-sure", I am trying to figure you out. I have been watching this forum for information. I have an Infinity 2000. (Not sure the difference between that and the 4000 but anyway) I have NEVER had ropes break. Nor has my cousins for 10 YEARS!!!!!!!!!!!!!!!!!!!!!! Who gives a crap if it is Pool Cover Specialists employees. Their covers are amazing. Do you know what sold me? I had all major companies samples in my hands. Their sample far exceeded any other company. The strength was amazing. I could tear all other cover samples after cutting a hole in it. But not theirs. Loved that I DIDNT have to grease the motor EVER!!!!!!!
Thanks for listening to me.
iu4ever

COVERSTAR pool cover

Postby iu4ever » Mon 09 Nov, 2009 09:29

nevermind, it's fixed.

iu4ever wrote:Could u come to bloomington?


Pool User wrote:Hello, I just wanted to let everyone know that I am a pool cover installer in the Indianapolis area. I repair and replace covers of all types. I am not a company, just an individual. I charge less than half what the local companies do. I don't charge travel or service charges. Just an honest days pay for an honest days work.

If you need service, leave me a message on here with an email address or a phone number and I will reply to you ASAP.
SUPERniceguy

COVERSTAR pool cover

Postby SUPERniceguy » Tue 10 Nov, 2009 08:36

LMAO / nice guy,
You're not responding to my request for who's company made your first cover and why didn't you replace the system when you got a new "PCS" cover.
uh oh, Can't cover up that unfortunate "mis-truth" can u?
...tick...tick...tick.

actually, that's o.k., just admit that you misled everyone on here, and really do work for PCS and ALL will be forgiven.
MFerarri

COVERSTAR pool cover

Postby MFerarri » Tue 05 Jan, 2010 11:23

tawnlun wrote:I live in Indianapolis too and just set an appt for Coverstar to come out because my cover won't open or close. Does anyone else know who could work on this? It doesn't sound like I want to use Coverstar! Thanks


We use Pool Cover Specialists too. They are a national. They're service is amazing and my cover works great. I can't complain. You can call them. :thumbup:
ericCA

COVERSTAR pool cover

Postby ericCA » Mon 11 Jan, 2010 00:25

I just made my own replacement rope today. I used "double braided dacron rope" from a boating supply store and I had a piece of nylon (that I cut from an old duffle bag) sewn to the rope. I was going to use a shoe repair guy to do the sewing for me, but a friend of mine does car upholstry and he sewed it on it less than a minute. I used a soldering iron to burn the three holes into the nylon. this was the easy part and the whole job only cost me $50. I could have ordered the rope online and got it for $20, but I wanted it done this weekend.
the hard part was putting it all back together. my cover is mounted under the coping, so fishing the rope through the aluminum channel was a little difficult, but it will take me just a few minutes next time around. I spent about 2 1/2 hours total taking the old rope off and putting on the new one. the next time I have to replace a rope, it should take me no more than an hour. I'm sure the above ground tracks would be much easier.
the cover is working beautifully and I didn't have to call the coverstar dealer to come and ream me to replace my rope again. the first time my rope broke, they blamed it on rodents too!
Guest

COVERSTAR pool cover

Postby Guest » Mon 11 Jan, 2010 04:55

Good on you Eric

A cheaper and better solution; we got ripped on replacement rope last year and vowed never again.
don't u work for pcs?

COVERSTAR pool cover

Postby don't u work for pcs? » Fri 15 Jan, 2010 13:06

...Isn't this from your twitter account:

"HEY guys do you do automatic SAFETY or MESH WINTER covers??? Email me at marinad@pool----.com so we can talk. "

Thought so.
bcgreene1

COVERSTAR pool cover

Postby bcgreene1 » Tue 26 Jan, 2010 23:29

Coverstar Pool Cover Buddies,
I haven't been on the computer for awhile, but I have had great communication with the CEO of Coverstar and he has been very helpful. I truly believe he is getting Coverstar's image and reputation to an excellent status. They stand behind their product. They are working on training their field reps to have better customer service skills. I understand that this is their goal and with their quality products, this should be a win win situation.
Thanks for your attention. :wave:

Return to “Pool Equipment & Other Pool Maintenance”

Who is online at the Pool Help Forum

Users browsing this forum: No registered users and 15 guests