Postby markwimbush » Thu 21 Feb, 2013 21:42
I run a HVAC refrigeration service company specializing in pool heaters and pool control systems. We are factory sevice reps for Jandy, Pentair, Dry-o-tron, Poolpak, Titan and Trinity. We have over 5000 repeat resdiential and commercial pool customers in southern Ontario.
I will say here what I tell all of my customers when asked this question:
Every pool heater has issues. A pool heater is expected to sit outside all winter, operate in ambient temperatures ranging from freezing cold to rain forest conditions, with uncertain water flow and corrosive water conditions. Gas pressures are unknown. Installation is often peformed by unqualified people.
Many pool heaters use the same internal components. There are only a couple of manufacturers of gas valves, and gas train components. The steel comes from the same steel mill.
The real issue for me is: what happens when the pool heater I just sold fails? Will the manufacturer stand behind their product.
Try and get warranty out of many of the manufacturers. Good luck! They will warranty the part not the labour. or they will expect you to remove the part, ship it to them, so they can analyse it, and then decide.
My favourite one is where they authorize a warranty repair, which Is performed, and then they change their mind, sticking you for the bill.
In my opinion I only recommend Jandy or Pentair. In my experience, in the southern Ontario market, they stand behind their products, almost unconditionally. Dont get me wrong, nothing isperfect, but when it fails and you call for service, they send someone to fix it, no charge. What more could you ask for?