You should find another pool company to do your work.
They once received a BBB award several years ago which hung in their office as of 2007. My understanding is that the Indianapolis BBB has requested BHP to return the award which they hadn't.
Check Angie's List - that's a better source of infomation anyway.
Blue Haven Pools of Indianapolis: Building Our Pool
Update: April 18, 2008
April 18, 2008: Warm weather has returned. It was sunny and in the 70's yesterday and today. We're looking forward to the plaster crew showing to finish the interior of our pool! The electrical work and cover need to be installed as well.
Denise Rutherford visited a week ago last Monday and we agreed on a resolution to the garden/fence issue. I'm pleased to see BHP is willing to recognize an error was made and negotiate a "fair enough" credit to offset some of our landscape that will need to be re-worked. Denise also agreed that BHP will re-install the fence in a new location.
A contractor is supposed to be sent out to re-grade a section of our lawn where an irrigation box was buried and the concrete contractor spread 1-2 feet of soil around a large maple tree, essentially suffocating the root system.
As long as we see the remaining work is done as soon as possible (I gotta believe we're first in line at this point), I'd say things are still going slow but improving.
We'll provide another update next weekend.
Denise Rutherford visited a week ago last Monday and we agreed on a resolution to the garden/fence issue. I'm pleased to see BHP is willing to recognize an error was made and negotiate a "fair enough" credit to offset some of our landscape that will need to be re-worked. Denise also agreed that BHP will re-install the fence in a new location.
A contractor is supposed to be sent out to re-grade a section of our lawn where an irrigation box was buried and the concrete contractor spread 1-2 feet of soil around a large maple tree, essentially suffocating the root system.
As long as we see the remaining work is done as soon as possible (I gotta believe we're first in line at this point), I'd say things are still going slow but improving.
We'll provide another update next weekend.
UPDATE: May 9th
Things are really moving along now. Since the last update, the plaster was finished and pool filled (took about 30 hours with 2 hoses going). The autocover was installed and finished yesterday. The diving board base was installed and now we just need the board bolted on. We're glad (relieved?) to see the major work has been finished. Except for a broken tile on our shallow end stairs, the tile & plaster job seems to have been done well.
Even though we expected cracks in the concrete deck, we were hoping they'd now show up for at least until the Fall/Winter. Unfortunately, we have 3 hairline cracks...but it is concrete and concrete cracks.
Our punchlist has shortened and now includes:
1) Finish install of diving board
2) Reinstall garden fence
3) Paint remaining PVC pipes
4) Label fuses in fuse box
5) Install chlorinator (our pool school teacher said it was missing)
6) Building department inspection (Final)
7) Install switch plate on cleaner switch
8 ) Removal of blue plaster quartz that the plaster crew dumped in our backyard.
If anyone is interested in a recent picture...
[http://cid-af9adea4a06b12db.spaces.live.com/photos/cns!AF9ADEA4A06B12DB!121/]
Even though we expected cracks in the concrete deck, we were hoping they'd now show up for at least until the Fall/Winter. Unfortunately, we have 3 hairline cracks...but it is concrete and concrete cracks.
Our punchlist has shortened and now includes:
1) Finish install of diving board
2) Reinstall garden fence
3) Paint remaining PVC pipes
4) Label fuses in fuse box
5) Install chlorinator (our pool school teacher said it was missing)
6) Building department inspection (Final)
7) Install switch plate on cleaner switch
8 ) Removal of blue plaster quartz that the plaster crew dumped in our backyard.
If anyone is interested in a recent picture...
[http://cid-af9adea4a06b12db.spaces.live.com/photos/cns!AF9ADEA4A06B12DB!121/]
Update on May 19, 2008
Time for an update...
We're waiting on:
1) Finish install of diving board (Done - see below)
2) Reinstall garden fence (100% complete - finished in September, 2008 but read my "FINAL STRAW" post at the end.
3) Paint remaining PVC pipes Done.
4) Label fuses in fuse box Done.
5) Install chlorinator (our pool school teacher said it was missing) Done.
6) Building department inspection (Final) THE POOL INSPECTION FAILED on 5/19/08 - an inspector from the town's building department states the diving board does not extend out far enough from the pool side...it violates the pool manufacturer association's code. By the end of the month, the inspector allowed BHP to remove the diving board which allowed him to grant a temporary permit (allowing us to swim in the pool). In August 2008, Denise Rutherford went to the state board and successfully petitioned for a variance which allowed us to re-install the board. (Done.)
7) Install switch plate on cleaner switch. Done. Thinking the building inspector was going to show up last Friday, I did it myself.
8 ) Removal of blue plaster quartz that the plaster crew dumped in our backyard. Done.
Here are new punchlist items:
9) While spray-painting our above-ground PVC pipes, the plumbers oversprayed black spray paint onto our $5,200 heat pump and porch clapboards. The paint needs to be removed or the heat pump cover panel replaced. The plumbing crew clean it up...good enough.
10) Air has been entering the pump and collecting in the filter - to a level above normal. The plumber crew stopped by today and the said they'll need to have the system pressurized and, assuming there's a leak, have it repaired. Done.
We're waiting on:
1) Finish install of diving board (Done - see below)
2) Reinstall garden fence (100% complete - finished in September, 2008 but read my "FINAL STRAW" post at the end.
3) Paint remaining PVC pipes Done.
4) Label fuses in fuse box Done.
5) Install chlorinator (our pool school teacher said it was missing) Done.
6) Building department inspection (Final) THE POOL INSPECTION FAILED on 5/19/08 - an inspector from the town's building department states the diving board does not extend out far enough from the pool side...it violates the pool manufacturer association's code. By the end of the month, the inspector allowed BHP to remove the diving board which allowed him to grant a temporary permit (allowing us to swim in the pool). In August 2008, Denise Rutherford went to the state board and successfully petitioned for a variance which allowed us to re-install the board. (Done.)
7) Install switch plate on cleaner switch. Done. Thinking the building inspector was going to show up last Friday, I did it myself.
8 ) Removal of blue plaster quartz that the plaster crew dumped in our backyard. Done.
Here are new punchlist items:
9) While spray-painting our above-ground PVC pipes, the plumbers oversprayed black spray paint onto our $5,200 heat pump and porch clapboards. The paint needs to be removed or the heat pump cover panel replaced. The plumbing crew clean it up...good enough.
10) Air has been entering the pump and collecting in the filter - to a level above normal. The plumber crew stopped by today and the said they'll need to have the system pressurized and, assuming there's a leak, have it repaired. Done.
May 24, 2008 UPDATE: [color=red]Day 261[/color]
Here's a list of open items that need to be addressed:
1) Finish install of diving board (BHP was out yesterday to remove the diving board so the Town would grant a 2-week approval on the pool. This will allow us to swim for 2 weeks.)
2) Reinstall garden fence (75% complete - posts and panels have been installed but hardware is missing. BHP will finish installation when parts have arrived.)
3) Chlorinator was installed but there's a constant ring of moisture around unit - appears to be leaking. BHP to be contacted.
4 ) Removal of blue plaster quartz that the plaster crew dumped in our backyard. I mistakenly thought this was done but it wasn't. I gave up and moved the stuff.
5) While reviewing the product literature on our Ozonator, it became clear there was a missing part (safety air release kit) that allows air to escape from the filter. I contacted BHP and our project manager will need to come out and install it. (It helps to read the installation manual.) Hopefully this will address the air build-up issue.
A couple new items....
6) While swimming today, I noticed the light is completely loose from its bracket - it appears the plaster crew set the light in place but never screwed it in.
7) Our skimmer swing door was left by the side of the pool but never installed. While swimming today, I went to put it in place but the bracket holes were filled in w/ plaster. I left BHP a voicemail, asking them to come out and install it as it should have been done in the first place.
Well, that's it. I'll leave another update next Saturday. Maybe there won't be anything left??
1) Finish install of diving board (BHP was out yesterday to remove the diving board so the Town would grant a 2-week approval on the pool. This will allow us to swim for 2 weeks.)
2) Reinstall garden fence (75% complete - posts and panels have been installed but hardware is missing. BHP will finish installation when parts have arrived.)
3) Chlorinator was installed but there's a constant ring of moisture around unit - appears to be leaking. BHP to be contacted.
4 ) Removal of blue plaster quartz that the plaster crew dumped in our backyard. I mistakenly thought this was done but it wasn't. I gave up and moved the stuff.
5) While reviewing the product literature on our Ozonator, it became clear there was a missing part (safety air release kit) that allows air to escape from the filter. I contacted BHP and our project manager will need to come out and install it. (It helps to read the installation manual.) Hopefully this will address the air build-up issue.
A couple new items....
6) While swimming today, I noticed the light is completely loose from its bracket - it appears the plaster crew set the light in place but never screwed it in.
7) Our skimmer swing door was left by the side of the pool but never installed. While swimming today, I went to put it in place but the bracket holes were filled in w/ plaster. I left BHP a voicemail, asking them to come out and install it as it should have been done in the first place.
Well, that's it. I'll leave another update next Saturday. Maybe there won't be anything left??
Latest update - August 1, 2008
It's been awhile and realized I haven't provided an update recently.
Believe or not, BHP still has some punchlist items to go. They are seeking a code variance with the State of Indiana over the diving board placement (BHP says it's fine, the Town says the end isn't extending out far enough). In the meantime, the diving board has been laying off to the side...3 or 4 months now.
BHP ordered replacement fence parts for our fence (the guys that moved the fence didn't keep track of the parts). The parts arrived over a week ago. I called the office again this afternoon to see when they'll be re-attaching the fence hardware but I didn't receive a call yet.
We signed our contract with BHP of Indianapolis on September 6, 2007. In some strange way I feel like I'll be lucky if we have our project done within a year.
Believe or not, BHP still has some punchlist items to go. They are seeking a code variance with the State of Indiana over the diving board placement (BHP says it's fine, the Town says the end isn't extending out far enough). In the meantime, the diving board has been laying off to the side...3 or 4 months now.
BHP ordered replacement fence parts for our fence (the guys that moved the fence didn't keep track of the parts). The parts arrived over a week ago. I called the office again this afternoon to see when they'll be re-attaching the fence hardware but I didn't receive a call yet.
We signed our contract with BHP of Indianapolis on September 6, 2007. In some strange way I feel like I'll be lucky if we have our project done within a year.
We're approaching the 1 year anniversary of the contract signing...the diving board was installed in the original positon after BHP applied and received a code variance.
The open items for BHP to still address are:
1) Complete the fence relocation.
2) Replace broken tiles (this will be done once the pool is closed for the season).
The open items for BHP to still address are:
1) Complete the fence relocation.
2) Replace broken tiles (this will be done once the pool is closed for the season).
-
gregg
BHP
Before we bought a pool I did some research on the web and time after time builders like BHP and Anthony Sylvan would show up as nightmare builders.
I chose to use small family owned type builders and settled on a one man show whos business was 90% referrals. The guy had us swimming in less than 3 weeks from digging the hole. He was digging the hole the day after the bank issued the first check. There was no punch list or issues. Cant understand why people go with these big firms when there is so much negative customer feedback. Are there no small pool builders in your area?
I chose to use small family owned type builders and settled on a one man show whos business was 90% referrals. The guy had us swimming in less than 3 weeks from digging the hole. He was digging the hole the day after the bank issued the first check. There was no punch list or issues. Cant understand why people go with these big firms when there is so much negative customer feedback. Are there no small pool builders in your area?
With any large construction project, it's always a good idea to do some research.
Prior to signing, I did some research on Google and found numerous complaints. When raising my discovery w/ our sales guy, he explained they do hundreds of pools each year and they had horrible weather in the prior year - so "naturally" there'd be a handful of complaints.
My BIG MISTAKE was not speaking with former LOCAL customers and checking Angie's List (the online reference site) or the BBB. (BHP of Indianapolis gets "taken out to the wood shop" on those sites.)
Only w/ those sources would I have discovered their notoriously horrible customer service and construction issues. There are some BITTER former customers and, unfortunately for me, I understand why.
Prior to signing, I did some research on Google and found numerous complaints. When raising my discovery w/ our sales guy, he explained they do hundreds of pools each year and they had horrible weather in the prior year - so "naturally" there'd be a handful of complaints.
My BIG MISTAKE was not speaking with former LOCAL customers and checking Angie's List (the online reference site) or the BBB. (BHP of Indianapolis gets "taken out to the wood shop" on those sites.)
Only w/ those sources would I have discovered their notoriously horrible customer service and construction issues. There are some BITTER former customers and, unfortunately for me, I understand why.
Update
It's been about 4 months since the final punchlist items were completed (the last one being the replacement of cracked tiles after the pool was drained).
In conclusion, BHP is the worse company/service/contractor I've EVER dealt with. If you read this post and still hire them, YOU ARE A FOOL!
I spoke with Denise Rutherford WHEN SHE CALLED AND SAID SHE'D SEND US AN ITEM FROM THEIR POOL CATALOG IF I'D PUT A MORE POSITIVE SPIN ON THIS FORUM. THAT, FRIENDS, IS THE TYPE OF OUTFIT BHP of INDIANAPOLIS IS!!
In conclusion, BHP is the worse company/service/contractor I've EVER dealt with. If you read this post and still hire them, YOU ARE A FOOL!
I spoke with Denise Rutherford WHEN SHE CALLED AND SAID SHE'D SEND US AN ITEM FROM THEIR POOL CATALOG IF I'D PUT A MORE POSITIVE SPIN ON THIS FORUM. THAT, FRIENDS, IS THE TYPE OF OUTFIT BHP of INDIANAPOLIS IS!!
My limited experience is 99% of builders are waiting on your payment so they can finish 3 other pools theyve been giving the run around on. And 99% subcontract everything.
So if you understand pools at all and have the money you can build it yourself and hire the guys yourself. Ive seen people do lots of stupid things doing this of course but ive seen just as many mistakes in pools from custom builders.
So if you understand pools at all and have the money you can build it yourself and hire the guys yourself. Ive seen people do lots of stupid things doing this of course but ive seen just as many mistakes in pools from custom builders.
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One2Love
Re: BHP
gregg wrote:Before we bought a pool I did some research on the web and time after time builders like BHP and Anthony Sylvan would show up as nightmare builders.
I chose to use small family owned type builders and settled on a one man show whos business was 90% referrals. The guy had us swimming in less than 3 weeks from digging the hole. He was digging the hole the day after the bank issued the first check. There was no punch list or issues. Cant understand why people go with these big firms when there is so much negative customer feedback. Are there no small pool builders in your area?
I totally agree. I had my pool built by Natural Pools. They are a smaller pool builder owned by a husband and wife. They've been in business over 20 years and have tons of referrals. Their pools are just breathtaking! I would strongly recommend them to anyone. Currently they are based out of their basement. If you are in the area you should definitely check them out.
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Guest
Blue Haven Pools of Indianapolis: Building Our Pool
Hey Juno
How about some spring pictures of the new pool. You suffered enough, now it's time to gloat.
How about some spring pictures of the new pool. You suffered enough, now it's time to gloat.
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reo4ua
- I'm new here
- Posts: 5
- Joined: Wed 15 Apr, 2009 16:55
- My Pool: 18x30 gunite
- Location: Alabama Coast
Blue Haven Pools of Indianapolis: Building Our Pool
I used BHP here on the coast and man, what a mistake.
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Disapointed Customer
Blue Haven Pools of Indianapolis: Building Our Pool
These guys are absolutely the worst outfit in town! They are late, budget over-runs and shoddy work. I am not sure I would stop to pee on them if they were on fire!
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