Blue Haven Pools of Indianapolis: Building Our Pool

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juno1996
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Blue Haven Pools of Indianapolis: Building Our Pool

Postby juno1996 » Sat 15 Dec, 2007 00:25

DO NOT HIRE BLUE HAVEN POOLS OF INDIANA TO BUILD YOUR POOL!!! The following is a series of posts that I wrote between December, 2007 to August, 2009. My pool now has collapsing tile work and loose, separated coping even though it's been open for barely a year. Blue Haven Pools (which is by no means a true "national" pool company) is not even returning my warranty-related calls. To say Blue Haven Pools of Indianapolis sells more than they deliver is a HUGE understatement. A reputable pool company owner put it best when he recently asked me, why would a contractor REQUIRE FULL PAYMENT BEFORE THE WORK IS COMPLETE? Buyer beware! Read the contract carefully - the DEVIL IS IN THE DETAILS.

Hi. I'm from the Indianapolis area & just thought I'd share my experiences [updated as of 8/28/09: NIGHTMARE EXPERIENCES] :evil: with hiring Blue Haven Pools of Indianapolis to build my family's new gunite pool and track the progress (whether good or bad) from start to finish. I know how frustrating it was to find resources for researching pool contractors so maybe you'll find our experience helpful in your pool contracting decision.

We signed a contract with Blue Haven Pools on September 6. Tony was our salesperson. Tom Hale was assigned as our project manager. Our pool was dug on October 25. By the end of October, their subcontractors had excavated our back yard and shot the gunite. It's a very exciting process to watch! By mid-november the coping and tiling was completed. They got a little sloppy with the grout but I'm sure Blue Haven Pools will make sure it's cleaned up.

As of mid-December, we just need to have the the deck, electric, auto pool cover and plaster completed. We went ahead and paid Blue Haven Pools >90% of the contract price but I'm trusting they'll to be good for finishing up to our satisfaction. The plaster will have to wait until warm warmer.

We did have one "issue" thus far - the layout or dig was not done right and several sections of our steel fence will need to be moved. However, last week Tom informed me that Mike Rutherford, BHP General Manager, agreed to have it relocated at their expense. As long as they do it right, no complaints.

Yes, it's been a mess, had the pool location issue and taken longer than expected but I think we're on the right track for seeing the project soon.

I'll be sure to report back on the progress each week. :)


juno1996
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Update on pool construction by BHP of Indianapolis

Postby juno1996 » Fri 28 Dec, 2007 22:29

The work continues on the pool. As of 12/28/07, BHP’s concrete subcontractor, J&S Concrete, provided a layout of the deck. Although I wanted a minimal-size deck (just big enough to accommodate the pool cover), the subcontractor calculated a square footage of 677 square feet – or 77 square feet over the amount included in the contract. Naturally, the extra square footage requires an add’l load of stone base so I’m on the hook for that as well...to the tune of just under $900. I find it disappointing that BHP underestimated the square footage when it knew both the layout of the pool and my request for minimal deck size. The subcontractor also infomed me that BHP’s proposal to simply move a section of our fence will not work. The deck will require some shrubs and a stone walkway to be moved – this has to do with the original layout of the pool. BHP is aware that this error will result in add’l landscaping work to resolve the issue. One would expect that they will provide a credit for the add’l cost.

The good news is that Tom Hale (BHP’s project manager) returned last week to install more of the electrical and he assured me that he will not hold up any of the deck work. He’ll also be out next Wednesday to look at the layout done by the subcontractor.
juno1996
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Postby juno1996 » Sun 06 Jan, 2008 14:44

http://cid-af9adea4a06b12db.skydrive.live.com/self.aspx/.res/AF9ADEA4A06B12DB!107/AF9ADEA4A06B12DB!108
The above is a link to our pool photos. The first 2 were taken today, January 6, 2008 (70 days after excavation was started). I'll add photos as the project progresses. As you can see we just need the plaster, deck, and auto-cover installed.
Pool Toyz

Postby Pool Toyz » Sun 06 Jan, 2008 16:28

Why does it seem like too much calcium coming out of the shotcrete shell? Do they use lime in the mix or could it the water or cement used?

Maybe it's quite normal, just curious.

Cheers
juno1996
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Lime

Postby juno1996 » Tue 08 Jan, 2008 00:26

That's a great question. Blue Haven Pools of Indianapolis tells me that there's nothing to worry about in regard to the staining (weeping).
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Larry
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My Pool: Inground concrete 72m2
Tiled overflow pool
2 Hp pump mono
Fiberglass sand filter 920mm
Tiled deck

Shotcrete shell

Postby Larry » Tue 08 Jan, 2008 16:39

Any reputable firm will insulate the shell with a proprietary sealant before the final plaster/ marcite/ pebblecrete stage. I'm sure there's no real need to worry.
juno1996
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BLUE HAVEN OF INDY POOL

Postby juno1996 » Fri 11 Jan, 2008 12:32

Thanks, Larry. I'll see if BHP plans to do that.

UPDATE [3/31/08]: According to Tom Hale, our pool construction supervisor, he's not aware of any sealant that's needed.
juno1996
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1/27/08 Update.

Postby juno1996 » Sun 27 Jan, 2008 12:43

Update: 100 days after excavation...

I think it was January 7th when Tom Hale was out to see the pool and take pictures (not sure what for). He told me he'd have guys on call that week to pump out the water (both the pool and trench). Nobody showed up. Now its all frozen over...very disappointing. The concrete sub-contractor can't prep for the deck or lay stone until the water/ice has been removed from the trench. I've asked Blue Haven Pools of Indianapolis for a very reasonable credit on the relocation of my garden because of the mislocated pool but still haven't heard an aswer after 2+ weeks. I'm still hopeful these issues will be addressed satisfactorily. More updates to follow.
juno1996
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Postby juno1996 » Sun 03 Feb, 2008 12:25

According to Ida at BHP, Tom (Supervisor) was going to be out on January 30 to pump the water out of the trench and pool. The temperature, of course, dropped below freezing on the night of the 29th and he had to cancel.

I left a message on the 2nd of February, asking if he could PLEASE pump out the water on the 4th as the temperature will be in the 50's. We'll see.

No word yet on the requested credit for the pool/deck intrusion into our garden area.
juno1996
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Day 116: February 10th Update

Postby juno1996 » Sun 10 Feb, 2008 17:24

Some good news. Tom Hale (Blue Haven's Indianapolis pool construction supervisor) was out last Wednesday to pump the pool water into our backyard. We can once again see the bottom of the shell. The trench was also pumped but BHP hasn't filled it in yet so it's full of water again.

I noticed the soil was eroding away from under their equipment (concrete) pad so I filled in a small part of the trench in order to stop the erosion.

Also, after leaving a message with BHP, asking them for a new deck subcontractor, I received a call from the concrete contractor himself (Scott Brown) - looks like he's still interested in the work but doesn't think he'll be able to do any excavation until March. I'm glad he called me back - Scott Brown seems like a straight shooter.

For those who are interested, you can see February 10th's photos at:

http://cid-af9adea4a06b12db.skydrive.live.com/browse.aspx/February%2010

Any chance that brown stuff is from the clay soil?? Sure glad BHP guarantees their pools.




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