Blue Haven Pools of Indianapolis: Building Our Pool

Construction or upgrading of new or existing
swimming pools. Pool building materials and
miscellaneous construction techniques.
juno1996
Pool Care Proficient
Pool Care Proficient
Posts: 36
Joined: Fri 14 Dec, 2007 22:38

Latest update - August 1, 2008

Postby juno1996 » Thu 31 Jul, 2008 20:43

It's been awhile and realized I haven't provided an update recently.

Believe or not, BHP still has some punchlist items to go. They are seeking a code variance with the State of Indiana over the diving board placement (BHP says it's fine, the Town says the end isn't extending out far enough). In the meantime, the diving board has been laying off to the side...3 or 4 months now.

BHP ordered replacement fence parts for our fence (the guys that moved the fence didn't keep track of the parts). The parts arrived over a week ago. I called the office again this afternoon to see when they'll be re-attaching the fence hardware but I didn't receive a call yet.

We signed our contract with BHP of Indianapolis on September 6, 2007. In some strange way I feel like I'll be lucky if we have our project done within a year.


juno1996
Pool Care Proficient
Pool Care Proficient
Posts: 36
Joined: Fri 14 Dec, 2007 22:38

Postby juno1996 » Sun 24 Aug, 2008 09:40

We're approaching the 1 year anniversary of the contract signing...the diving board was installed in the original positon after BHP applied and received a code variance.

The open items for BHP to still address are:

1) Complete the fence relocation.
2) Replace broken tiles (this will be done once the pool is closed for the season).
gregg

BHP

Postby gregg » Sun 24 Aug, 2008 17:59

Before we bought a pool I did some research on the web and time after time builders like BHP and Anthony Sylvan would show up as nightmare builders.
I chose to use small family owned type builders and settled on a one man show whos business was 90% referrals. The guy had us swimming in less than 3 weeks from digging the hole. He was digging the hole the day after the bank issued the first check. There was no punch list or issues. Cant understand why people go with these big firms when there is so much negative customer feedback. Are there no small pool builders in your area?
juno1996
Pool Care Proficient
Pool Care Proficient
Posts: 36
Joined: Fri 14 Dec, 2007 22:38

Postby juno1996 » Mon 25 Aug, 2008 10:39

With any large construction project, it's always a good idea to do some research.

Prior to signing, I did some research on Google and found numerous complaints. When raising my discovery w/ our sales guy, he explained they do hundreds of pools each year and they had horrible weather in the prior year - so "naturally" there'd be a handful of complaints.

My BIG MISTAKE was not speaking with former LOCAL customers and checking Angie's List (the online reference site) or the BBB. (BHP of Indianapolis gets "taken out to the wood shop" on those sites.)

Only w/ those sources would I have discovered their notoriously horrible customer service and construction issues. There are some BITTER former customers and, unfortunately for me, I understand why.
juno1996
Pool Care Proficient
Pool Care Proficient
Posts: 36
Joined: Fri 14 Dec, 2007 22:38

Update

Postby juno1996 » Mon 02 Feb, 2009 20:21

It's been about 4 months since the final punchlist items were completed (the last one being the replacement of cracked tiles after the pool was drained).

In conclusion, BHP is the worse company/service/contractor I've EVER dealt with. If you read this post and still hire them, YOU ARE A FOOL!

I spoke with Denise Rutherford WHEN SHE CALLED AND SAID SHE'D SEND US AN ITEM FROM THEIR POOL CATALOG IF I'D PUT A MORE POSITIVE SPIN ON THIS FORUM. THAT, FRIENDS, IS THE TYPE OF OUTFIT BHP of INDIANAPOLIS IS!!
lonestar
Pool Care Proficient
Pool Care Proficient
Posts: 40
Joined: Wed 28 Jan, 2009 10:37
Location: austin, tx

Postby lonestar » Tue 03 Feb, 2009 11:10

My limited experience is 99% of builders are waiting on your payment so they can finish 3 other pools theyve been giving the run around on. And 99% subcontract everything.

So if you understand pools at all and have the money you can build it yourself and hire the guys yourself. Ive seen people do lots of stupid things doing this of course but ive seen just as many mistakes in pools from custom builders.
One2Love

Re: BHP

Postby One2Love » Thu 05 Feb, 2009 17:24

gregg wrote:Before we bought a pool I did some research on the web and time after time builders like BHP and Anthony Sylvan would show up as nightmare builders.
I chose to use small family owned type builders and settled on a one man show whos business was 90% referrals. The guy had us swimming in less than 3 weeks from digging the hole. He was digging the hole the day after the bank issued the first check. There was no punch list or issues. Cant understand why people go with these big firms when there is so much negative customer feedback. Are there no small pool builders in your area?


I totally agree. I had my pool built by Natural Pools. They are a smaller pool builder owned by a husband and wife. They've been in business over 20 years and have tons of referrals. Their pools are just breathtaking! I would strongly recommend them to anyone. Currently they are based out of their basement. If you are in the area you should definitely check them out.
Guest

Blue Haven Pools of Indianapolis: Building Our Pool

Postby Guest » Mon 16 Mar, 2009 05:30

Hey Juno

How about some spring pictures of the new pool. You suffered enough, now it's time to gloat. :lol:
reo4ua
Pool Newbie
Pool Newbie
Posts: 5
Joined: Wed 15 Apr, 2009 16:55
My Pool: 18x30 gunite
Location: Alabama Coast

Blue Haven Pools of Indianapolis: Building Our Pool

Postby reo4ua » Wed 15 Apr, 2009 17:05

I used BHP here on the coast and man, what a mistake.
Disapointed Customer

Blue Haven Pools of Indianapolis: Building Our Pool

Postby Disapointed Customer » Fri 17 Apr, 2009 19:44

These guys are absolutely the worst outfit in town! They are late, budget over-runs and shoddy work. I am not sure I would stop to pee on them if they were on fire!

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