COVERSTAR pool cover

[Happy Customer]

Try calling Pool Cover Specialists, they are World wide, they have a plant in Utah as well as Indiana.
I have a 18x36 free-form pool with a INFINITY 4000 on it supplied by PCS and have never had these problems with the ropes. I have had the pool for 20 years and have only had to replace the cover 3 times, but never had to replace the ropes. They are a great company to work with and are very knowledgable when comes to pool covers.

I live in MD and my wife wants a pool but I don't. I've heard horror stories from others about pool installation as many people who work in this industry are over priced morons after our money. Given this, it doesn’t surprise me that there are horror stories about Coverstar pool covers.

If we get a pool, then I want a pool cover rather than a fence. However, I know these things are maintenance nightmares. What I’m trying to figure out is if Coverstar is really any worse than other pool covers. They advertise about how special their ropes are so it doesn’t surprise me that they cost a bunch to replace. It also doesn’t surprise me that there are a bunch of monkeys out there that do it wrong the first time then charge an arm and a leg to fix it.

If you guys had to do it again, would you get a different pool cover, a different contractor or no pool cover at all?

[r-u-sure]

All these Pool Cover Specialists posts on here are clearly by employees.
why would any pool owner care if they have a second facility or not. Ooooh, i know! i'll only buy my cover for my Maryland pool if the manufacturer has a 2nd location in Utah.
Stupid and self serving.

[Coverman]

Responding to the person buying their own rope that is stronger than CoverStar rope...just a word of caution...stronger does not always mean better. Haveing compared a couple ropes from the different manufacturers...the strongest rope looks to be the CoverStar rope! The issue isnt the strength...its the lack of give, which causes it to break more often...some of the other manufacturers ropes are not as strong, but they have "give" which allows them to act like a shock absorber and not break so easily. Too strong is bad, too much give is bad...like the three bears you have to find one that is juuuusst right.

[r-u-sure]

Dear "Happy Customer", "diana", "marina" "trina"... how were sales this year

[nice guy here]

Dear "r-u-sure", I am trying to figure you out. I have been watching this forum for information. I have an Infinity 2000. (Not sure the difference between that and the 4000 but anyway) I have NEVER had ropes break. Nor has my cousins for 10 YEARS!!!!!!!!!!!!!!!!!!!!!! Who gives a crap if it is Pool Cover Specialists employees. Their covers are amazing. Do you know what sold me? I had all major companies samples in my hands. Their sample far exceeded any other company. The strength was amazing. I could tear all other cover samples after cutting a hole in it. But not theirs. Loved that I DIDNT have to grease the motor EVER!!!!!!!
Thanks for listening to me.

[r-u-sure]

Well if they had to cut a hole in the vinyl, the PCS sample probably had a hole too. Yes?
How did that hole get there in the first place? The salesman's scissors?.....

It's like saying a salesman took a car from every car manufacturer and smashed out the windshields with a hammer, and one car manufacturer's windshield only had a small hole vs a larger hold in all the other cars.
Who cares, they all need repaired. right?
I wonder if PCS provides warranty on scissor cut vinyl?

[Average Customer]

I am rather new to ‘blogs ’and was excited to find a blog on Coverstar. However, I am quite surprised that only negative experiences are posted. We have absolutely nothing but positive things to say about our Coverstar cover. About 5 years ago we had our gunite pool completely remodeled into a rectangle shape just so that we could have an automatic cover installed on it. After a great deal of research and referrals by several friends who have pools, we chose Coverstar. For 5 years we have been totally pleased with the ease of operation, no leaks or tears, have never had the ropes replaced or even adjusted as far as I know. We have their service technicians come out each year and do their yearly clean and service. No complaints from this customer!!

[Nice Guy]

Is this guy serious????? HAHAHAHA We took sample from EVERY company we could cut the same size of material and then yes cut a hole in it (because where I live I get crazy wind storms and branches flying over all the time, so i wanted to mimic a puncture in the fabric YOU IDIOT!!!!!) I wanted to see what one would be the hardest to tear (figuring I could tear all of them). Myself nor my cousin (huge guy, really strong) could tear it at all. So my point of the test was if there was a hole in the fabric (THAT I DIDNT KNOW ABOUT) how safe would the cover be? The PCS provided me the SAFEST COVER AT THE CHEAPEST PRICE JERK!!!!!!

Well if they had to cut a hole in the vinyl, the PCS sample probably had a hole too. Yes?
How did that hole get there in the first place? The salesman's scissors?.....

It's like saying a salesman took a car from every car manufacturer and smashed out the windshields with a hammer, and one car manufacturer's windshield only had a small hole vs a larger hold in all the other cars.
Who cares, they all need repaired. right?
I wonder if PCS provides warranty on scissor cut vinyl?

[Janice]

Man, I'm glad I found this post because I too am having the exact same problem!!!! I might as well replace the whole system rather than paying for the stupid ropes breaking every year!! I am so mad at Coverstar I see red whenever I think about it! Then, everytime I call I have to leave a message because nobody wants to own up to the problem and deal with me... This is not how I think a company should do business by any means. Thumbs down for Coverstar. So.... I tried another company called cover-pools but I didn't really feel like they wanted to listen to my needs, they were so pushy and almost rude when I told them I would think about it and do some more research because I didn't want to run into the same problems. CAN ANYONE RECOMMEND A DECENT COMPANY WITH GOOD CUSTOMER SERVICE THAT I CAN CALL TO GET A NEW COVER??????????? PLEASE HELP!

[Nice Guy]

Janice,
I am not here to make other companies look bad. But maybe give PCS a call and I am sure they would listen to what kind of problems you are having. On my cover there is a 800 number (800 369 5152). I am sure they would help you out.

Man, I'm glad I found this post because I too am having the exact same problem!!!! I might as well replace the whole system rather than paying for the stupid ropes breaking every year!! I am so mad at Coverstar I see red whenever I think about it! Then, everytime I call I have to leave a message because nobody wants to own up to the problem and deal with me... This is not how I think a company should do business by any means. Thumbs down for Coverstar. So.... I tried another company called cover-pools but I didn't really feel like they wanted to listen to my needs, they were so pushy and almost rude when I told them I would think about it and do some more research because I didn't want to run into the same problems. CAN ANYONE RECOMMEND A DECENT COMPANY WITH GOOD CUSTOMER SERVICE THAT I CAN CALL TO GET A NEW COVER??????????? PLEASE HELP!

[Guest]

Hello, I just wanted to let everyone know that I am a pool cover installer in the Indianapolis area. I repair and replace covers of all types. I am not a company, just an individual. I charge less than half what the local companies do. I don't charge travel or service charges. Just an honest days pay for an honest days work.

If you need service, leave me a message on here with an email address or a phone number and I will reply to you ASAP.

[poolcovercompany]

And if you call that number, they'll sell you direct, and bypass their dealer service network - like they just did to me!!! Bye bye PCS.

Janice,
I am not here to make other companies look bad. But maybe give PCS a call and I am sure they would listen to what kind of problems you are having. On my cover there is a 800 number (800 369 5152). I am sure they would help you out.

Man, I'm glad I found this post because I too am having the exact same problem!!!! I might as well replace the whole system rather than paying for the stupid ropes breaking every year!! I am so mad at Coverstar I see red whenever I think about it! Then, everytime I call I have to leave a message because nobody wants to own up to the problem and deal with me... This is not how I think a company should do business by any means. Thumbs down for Coverstar. So.... I tried another company called cover-pools but I didn't really feel like they wanted to listen to my needs, they were so pushy and almost rude when I told them I would think about it and do some more research because I didn't want to run into the same problems. CAN ANYONE RECOMMEND A DECENT COMPANY WITH GOOD CUSTOMER SERVICE THAT I CAN CALL TO GET A NEW COVER??????????? PLEASE HELP!

[r-u-sure]

OK nice guy/happy customer,

after you get that crazy strong wind with branches flying ALL over, first of all...BE CAREFUL!! and stay inside.
Then after those winds die down, go inspect the hole from the branches that will be thru your PCS cover, yes?. It'll be there, but of course it'll be a smaller hole than any other companies hole, then what?

Then the pool water comes from underneath the cover and on top of the vinyl.
NEXT, your pool cover pump continues to pump out the pool water until there's nothing supporting your cover.
VOILA, your cover is now sitting at the bottom of your pool with major problems.
But, here's the good news....It's so darn rare that something less than a complete tree can go thru ANY manufacturer's cover.
DUDE, YOU GOT SOLD...HAHAHAHAHAHAHAHA!!!!
....either that, or you work at PCS with Marina, Trina, etc....... I'm betting on the latter.

Is this guy serious????? HAHAHAHA We took sample from EVERY company we could cut the same size of material and then yes cut a hole in it (because where I live I get crazy wind storms and branches flying over all the time, so i wanted to mimic a puncture in the fabric YOU IDIOT!!!!!) I wanted to see what one would be the hardest to tear (figuring I could tear all of them). Myself nor my cousin (huge guy, really strong) could tear it at all. So my point of the test was if there was a hole in the fabric (THAT I DIDNT KNOW ABOUT) how safe would the cover be? The PCS provided me the SAFEST COVER AT THE CHEAPEST PRICE JERK!!!!!!

Well if they had to cut a hole in the vinyl, the PCS sample probably had a hole too. Yes?
How did that hole get there in the first place? The salesman's scissors?.....

It's like saying a salesman took a car from every car manufacturer and smashed out the windshields with a hammer, and one car manufacturer's windshield only had a small hole vs a larger hold in all the other cars.
Who cares, they all need repaired. right?
I wonder if PCS provides warranty on scissor cut vinyl?

[iu4ever]

Could u come to bloomington?

Hello, I just wanted to let everyone know that I am a pool cover installer in the Indianapolis area. I repair and replace covers of all types. I am not a company, just an individual. I charge less than half what the local companies do. I don't charge travel or service charges. Just an honest days pay for an honest days work.

If you need service, leave me a message on here with an email address or a phone number and I will reply to you ASAP.

[LMAO]

Actually we had a different cover before we bought this one. And the reason my wife wanted to change is that there was a hole i had no idea about and our dog ran across and tore the hole right in front of my wife. thats all. your obviously from a competitor of Trinas' company right?

OK nice guy/happy customer,

after you get that crazy strong wind with branches flying ALL over, first of all...BE CAREFUL!! and stay inside.
Then after those winds die down, go inspect the hole from the branches that will be thru your PCS cover, yes?. It'll be there, but of course it'll be a smaller hole than any other companies hole, then what?

Then the pool water comes from underneath the cover and on top of the vinyl.
NEXT, your pool cover pump continues to pump out the pool water until there's nothing supporting your cover.
VOILA, your cover is now sitting at the bottom of your pool with major problems.
But, here's the good news....It's so darn rare that something less than a complete tree can go thru ANY manufacturer's cover.
DUDE, YOU GOT SOLD...HAHAHAHAHAHAHAHA!!!!
....either that, or you work at PCS with Marina, Trina, etc....... I'm betting on the latter.

Is this guy serious????? HAHAHAHA We took sample from EVERY company we could cut the same size of material and then yes cut a hole in it (because where I live I get crazy wind storms and branches flying over all the time, so i wanted to mimic a puncture in the fabric YOU IDIOT!!!!!) I wanted to see what one would be the hardest to tear (figuring I could tear all of them). Myself nor my cousin (huge guy, really strong) could tear it at all. So my point of the test was if there was a hole in the fabric (THAT I DIDNT KNOW ABOUT) how safe would the cover be? The PCS provided me the SAFEST COVER AT THE CHEAPEST PRICE JERK!!!!!!

Well if they had to cut a hole in the vinyl, the PCS sample probably had a hole too. Yes?
How did that hole get there in the first place? The salesman's scissors?.....

It's like saying a salesman took a car from every car manufacturer and smashed out the windshields with a hammer, and one car manufacturer's windshield only had a small hole vs a larger hold in all the other cars.
Who cares, they all need repaired. right?
I wonder if PCS provides warranty on scissor cut vinyl?