COVERSTAR pool cover

Automatic pool cleaners, vacuum heads, pool covers,
decks, fencing, pool alarms and security ....
Happy Customer

COVERSTAR pool cover

Postby Happy Customer » Thu 24 Sep, 2009 18:50

Try calling Pool Cover Specialists, they are World wide, they have a plant in Utah as well as Indiana.
I have a 18x36 free-form pool with a INFINITY 4000 on it supplied by PCS and have never had these problems with the ropes. I have had the pool for 20 years and have only had to replace the cover 3 times, but never had to replace the ropes. They are a great company to work with and are very knowledgable when comes to pool covers.
ScaredOfPools wrote:I live in MD and my wife wants a pool but I don't. I've heard horror stories from others about pool installation as many people who work in this industry are over priced morons after our money. Given this, it doesn’t surprise me that there are horror stories about Coverstar pool covers.

If we get a pool, then I want a pool cover rather than a fence. However, I know these things are maintenance nightmares. What I’m trying to figure out is if Coverstar is really any worse than other pool covers. They advertise about how special their ropes are so it doesn’t surprise me that they cost a bunch to replace. It also doesn’t surprise me that there are a bunch of monkeys out there that do it wrong the first time then charge an arm and a leg to fix it.

If you guys had to do it again, would you get a different pool cover, a different contractor or no pool cover at all? :?:


r-u-sure

COVERSTAR pool cover

Postby r-u-sure » Mon 28 Sep, 2009 11:09

All these Pool Cover Specialists posts on here are clearly by employees.
why would any pool owner care if they have a second facility or not. Ooooh, i know! i'll only buy my cover for my Maryland pool if the manufacturer has a 2nd location in Utah.
Stupid and self serving.
Coverman

COVERSTAR pool cover

Postby Coverman » Tue 29 Sep, 2009 10:16

Responding to the person buying their own rope that is stronger than CoverStar rope...just a word of caution...stronger does not always mean better. Haveing compared a couple ropes from the different manufacturers...the strongest rope looks to be the CoverStar rope! The issue isnt the strength...its the lack of give, which causes it to break more often...some of the other manufacturers ropes are not as strong, but they have "give" which allows them to act like a shock absorber and not break so easily. Too strong is bad, too much give is bad...like the three bears you have to find one that is juuuusst right.
r-u-sure

COVERSTAR pool cover

Postby r-u-sure » Thu 15 Oct, 2009 13:42

Dear "Happy Customer", "diana", "marina" "trina"... how were sales this year
nice guy here

COVERSTAR pool cover

Postby nice guy here » Thu 15 Oct, 2009 17:56

Dear "r-u-sure", I am trying to figure you out. I have been watching this forum for information. I have an Infinity 2000. (Not sure the difference between that and the 4000 but anyway) I have NEVER had ropes break. Nor has my cousins for 10 YEARS!!!!!!!!!!!!!!!!!!!!!! Who gives a crap if it is Pool Cover Specialists employees. Their covers are amazing. Do you know what sold me? I had all major companies samples in my hands. Their sample far exceeded any other company. The strength was amazing. I could tear all other cover samples after cutting a hole in it. But not theirs. Loved that I DIDNT have to grease the motor EVER!!!!!!!
Thanks for listening to me.
r-u-sure

COVERSTAR pool cover

Postby r-u-sure » Fri 16 Oct, 2009 11:54

Well if they had to cut a hole in the vinyl, the PCS sample probably had a hole too. Yes?
How did that hole get there in the first place? The salesman's scissors?.....

It's like saying a salesman took a car from every car manufacturer and smashed out the windshields with a hammer, and one car manufacturer's windshield only had a small hole vs a larger hold in all the other cars.
Who cares, they all need repaired. right?
I wonder if PCS provides warranty on scissor cut vinyl?
Average Customer

COVERSTAR pool cover

Postby Average Customer » Fri 16 Oct, 2009 14:49

I am rather new to ‘blogs ’and was excited to find a blog on Coverstar. However, I am quite surprised that only negative experiences are posted. We have absolutely nothing but positive things to say about our Coverstar cover. About 5 years ago we had our gunite pool completely remodeled into a rectangle shape just so that we could have an automatic cover installed on it. After a great deal of research and referrals by several friends who have pools, we chose Coverstar. For 5 years we have been totally pleased with the ease of operation, no leaks or tears, have never had the ropes replaced or even adjusted as far as I know. We have their service technicians come out each year and do their yearly clean and service. No complaints from this customer!!
Nice Guy
Pool Newbie
Pool Newbie
Posts: 2
Joined: Thu 15 Oct, 2009 17:03
My Pool: 40 feet long and 15 or 20 feet wide.
Location: Idaho

COVERSTAR pool cover

Postby Nice Guy » Tue 20 Oct, 2009 11:07

Is this guy serious????? HAHAHAHA We took sample from EVERY company we could cut the same size of material and then yes cut a hole in it (because where I live I get crazy wind storms and branches flying over all the time, so i wanted to mimic a puncture in the fabric YOU IDIOT!!!!!) I wanted to see what one would be the hardest to tear (figuring I could tear all of them). Myself nor my cousin (huge guy, really strong) could tear it at all. So my point of the test was if there was a hole in the fabric (THAT I DIDNT KNOW ABOUT) how safe would the cover be? The PCS provided me the SAFEST COVER AT THE CHEAPEST PRICE JERK!!!!!!

r-u-sure wrote:Well if they had to cut a hole in the vinyl, the PCS sample probably had a hole too. Yes?
How did that hole get there in the first place? The salesman's scissors?.....

It's like saying a salesman took a car from every car manufacturer and smashed out the windshields with a hammer, and one car manufacturer's windshield only had a small hole vs a larger hold in all the other cars.
Who cares, they all need repaired. right?
I wonder if PCS provides warranty on scissor cut vinyl?
Janice

COVERSTAR pool cover

Postby Janice » Tue 20 Oct, 2009 12:10

Man, I'm glad I found this post because I too am having the exact same problem!!!! I might as well replace the whole system rather than paying for the stupid ropes breaking every year!! I am so mad at Coverstar I see red whenever I think about it! :x Then, everytime I call I have to leave a message because nobody wants to own up to the problem and deal with me... This is not how I think a company should do business by any means. Thumbs down for Coverstar. So.... I tried another company called cover-pools but I didn't really feel like they wanted to listen to my needs, they were so pushy and almost rude when I told them I would think about it and do some more research because I didn't want to run into the same problems. CAN ANYONE RECOMMEND A DECENT COMPANY WITH GOOD CUSTOMER SERVICE THAT I CAN CALL TO GET A NEW COVER??????????? PLEASE HELP!
Nice Guy
Pool Newbie
Pool Newbie
Posts: 2
Joined: Thu 15 Oct, 2009 17:03
My Pool: 40 feet long and 15 or 20 feet wide.
Location: Idaho

COVERSTAR pool cover

Postby Nice Guy » Tue 20 Oct, 2009 12:16

Janice,
I am not here to make other companies look bad. But maybe give PCS a call and I am sure they would listen to what kind of problems you are having. On my cover there is a 800 number (800 369 5152). I am sure they would help you out.


Janice wrote:Man, I'm glad I found this post because I too am having the exact same problem!!!! I might as well replace the whole system rather than paying for the stupid ropes breaking every year!! I am so mad at Coverstar I see red whenever I think about it! :x Then, everytime I call I have to leave a message because nobody wants to own up to the problem and deal with me... This is not how I think a company should do business by any means. Thumbs down for Coverstar. So.... I tried another company called cover-pools but I didn't really feel like they wanted to listen to my needs, they were so pushy and almost rude when I told them I would think about it and do some more research because I didn't want to run into the same problems. CAN ANYONE RECOMMEND A DECENT COMPANY WITH GOOD CUSTOMER SERVICE THAT I CAN CALL TO GET A NEW COVER??????????? PLEASE HELP!

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