Problem with my intellichlor IC40

SWGs, salt water chlorine generators, chlorinators,
ozone generators, UV systems, . . .
floridapooltech
Swimming Pool Superstar
Swimming Pool Superstar
Posts: 307
Joined: Wed 17 Feb, 2010 22:47
My Pool: License # CPO34-283076
Location: Tampa Bay, FL

Problem with my intellichlor IC40

Postby floridapooltech » Mon 02 Aug, 2010 11:23

Buckalov wrote:I have an IC 40 as well. However, I've had the pool for about a year, and have just recently added salt. I had the salt level checked, and its at 4200. Maybe a little high, but wouldn't cause my problems. The flow light is always red, and the salt level lights keep scrolling up and down. Chlorine output is zero. So, I have a unit that hasn't ever worked, and Pentair wants me to provide all sorts of information to them, which tells me they basically want to cover their butts. I cleaned the unit last week, and noticed a small round magnet encased in plastic, laying on the cells. What is this?
Any answers to this problem? I am at my wits end with the guy who built the pool, John Kennedy Pools in Apple Valley, Ca. He basically forgot who I was after he got the last check....
Any help would be greatly appreciated.
Thanks



you are showing error codes due to the fact that your salinity levels are so high. After a certain level, usually after 4000 ppm, the cell will shutdown and not produce any reading, or chlorine. Your ideal level should be around 3000 ppm. To correct this issue, you will need to drain a portion of your pool, and replace with fresh water. This should correct your issue, and the generator should kick back online producing free chlorine for your pool!


Florida Pool Tech is a Florida certified service company headquartered in Tampa, Florida employing the best technicians and installers in the industry! Vist us at http://www.floridapooltech.com

Specializing in pool service and pool repair
lbridges
Swimming Pool Pro
Swimming Pool Pro
Posts: 119
Joined: Sat 05 Dec, 2009 17:25
My Pool: Geometric 16K gal shotcrete w/exposed aggregate; Pentair EasyTouch w/wireless, 2 Intellibrites, VS-3050 pump, C&C 200 Filter, IC-40 SWG; Heliocol solar. Rocky's reel
Location: Space Coast, Florida

Problem with my intellichlor IC40

Postby lbridges » Mon 02 Aug, 2010 17:27

Pentair claims to be still producing chlorine with salt over 4500 (desired range 3000-4500 with ideal at 3400), but cautions about pool corrosion above 4500.

But if the flow is too low some versions seem to never test for salinity level.

Hence flow light is on, and the salt level is flashing like it does on start up.

So, clogged filter, clogged pump impeller, clogged lines, or a bad flow sensor in the unit would be my guesses.
User avatar
Pool Clown
Swimming Pool Wizard
Swimming Pool Wizard
Posts: 88
Joined: Thu 10 Sep, 2009 00:15
My Pool: Uses a Chlorine generator, not a Salt Water Generator (SWG).
Location: Silicon Valley, CA

Problem with my intellichlor IC40

Postby Pool Clown » Sat 21 Aug, 2010 01:34

Buckalov wrote:I have an IC 40 as well. However, I've had the pool for about a year, and have just recently added salt. You mean the pool has had no salt? Or do you mean 1 or 2 bags? I had the salt level checked, and its at 4200. Do you remember how they checked it? Was it with test strips? Maybe a little high, but wouldn't cause my problems. The flow light is always red, Do you have a variable or two speed pump? and the salt level lights keep scrolling up and down. Chlorine output is zero. So, I have a unit that hasn't ever worked, and Pentair wants me to provide all sorts of information to them, which tells me they basically want to cover their butts. Actually, these cells are sensitive to improper water chemistry, so they are making sure that you aren't warranting a cell that failed due to chems, and not manufacturer defect. I cleaned the unit last week, and noticed a small round magnet encased in plastic, laying on the cells. What is this? Do you also have a Nature 2 or other type of supplemental sanitizing system? Sometimes when those cartrages die, and they do, since they are only good for about 6 months, the little beads in them get released into the plumbing.
Any answers to this problem? I am at my wits end with the guy who built the pool, John Kennedy Pools in Apple Valley, Ca. He basically forgot who I was after he got the last check....
Any help would be greatly appreciated.
Thanks


When the unit first comes on, do you have three lights that scroll, or just two. Ver. 1.9 cells (three lights), had problems, and a lot of them failed. Make certain you have plenty of flow thru the cell, to rule out the flow switch.
Factory warranty service for Pentair, Jandy, Raypak, Polaris, and Paramount pool cleaning systems.
Guest

Problem with my intellichlor IC40

Postby Guest » Tue 21 Sep, 2010 18:02

Hello, That small round magnet is from the arm that hangs down in the middle of the cells. mine has two one is ridgid and one is sort of bent and moves (I guess with water flow..) what it does i am cluless but i have seen the magnet, perhaps with water flow the magnet holds the two arms together and completes a circuit.
I have a red light on wich tells me the cell needs serviced also... Has anyone got any answers on just what service means?
John Kennedy Pools & Spas

Problem with my intellichlor IC40

Postby John Kennedy Pools & Spas » Thu 09 Jun, 2011 09:00

I'm the builder and this client would not listen to me nor the manufacture Pentair how to maintain his salt system. I was on site and reviewed the cleaning issue. Just because I built the pool this client has warrentys through Pentair. This client is a hot head and swears with words that are not fit for any person to hear!

I have a signed sheet stating that he understood the operation of his pool and have been on site more then once to re-review his concerns-but refused to listen to his verbal abuse. I can not hepl that he does not understand the pool chemicials, that why there are pool cleaners for hire if he does not get it!

Please contact me at johnkennedypools.com


swimnsaveusa wrote:
Buckalov wrote:I have an IC 40 as well. However, I've had the pool for about a year, and have just recently added salt. I had the salt level checked, and its at 4200. Maybe a little high, but wouldn't cause my problems. The flow light is always red, and the salt level lights keep scrolling up and down. Chlorine output is zero. So, I have a unit that hasn't ever worked, and Pentair wants me to provide all sorts of information to them, which tells me they basically want to cover their butts. I cleaned the unit last week, and noticed a small round magnet encased in plastic, laying on the cells. What is this?
Any answers to this problem? I am at my wits end with the guy who built the pool, Any help would be greatly appreciated.
Thanks



you are showing error codes due to the fact that your salinity levels are so high. After a certain level, usually after 4000 ppm, the cell will shutdown and not produce any reading, or chlorine. Your ideal level should be around 3000 ppm. To correct this issue, you will need to drain a portion of your pool, and replace with fresh water. This should correct your issue, and the generator should kick back online producing free chlorine for your pool!

Buckalov wrote:I have an IC 40 as well. However, I've had the pool for about a year, and have just recently added salt. I had the salt level checked, and its at 4200. Maybe a little high, but wouldn't cause my problems. The flow light is always red, and the salt level lights keep scrolling up and down. Chlorine output is zero. So, I have a unit that hasn't ever worked, and Pentair wants me to provide all sorts of information to them, which tells me they basically want to cover their butts. I cleaned the unit last week, and noticed a small round magnet encased in plastic, laying on the cells. What is this?
Any answers to this problem? I am at my wits end with the guy who built the pool, John Kennedy Pools in Apple Valley, Ca. He basically forgot who I was after he got the last check....
Any help would be greatly appreciated.
Thanks
Guest

Problem with my intellichlor IC40

Postby Guest » Thu 11 Aug, 2011 00:42

The small magnet should be attached to the stainless paddle in the upstream side of the cell. That is the flow switch. When water flows, the paddle flexes indicating flow. Is the magnet laying in there loose? If so, that is the problem. It has come detached from the paddle.
HWE

Problem with my intellichlor IC40

Postby HWE » Wed 31 Aug, 2011 14:23

I've had an IC-40 about 1.5 years into a new pool construction. Chlorine output is fine. But my unit reads around 4200ppm with all normal lights...but I have physical salt crystals on pool toys after they dry and the water tastes about as salty as the ocean. about 6 months ago the unit read low salt at about 2600ppm. I added the calcualted amount to bring the level to the mid/high 3500 range. Ever since the water seems very very salty for the value the unit is giving me. I've had the water tested at the pools stores getting wildly different levels so I don't trust that measure. I did purchase the salt strips you dip in some of the water...this showed my ppm at around 7000-8000...

Could my units calibration be off needing service repair or could build-up in the unit cause this under reading of the true salt concentration?
LB Guy

Problem with my intellichlor IC40

Postby LB Guy » Tue 18 Oct, 2011 17:51

I am having the exact same problem. Intellichlor reads salt level low but my level is 3900 per Leslie Pools. Anyone find a solution. Everything else is perfect. All chemistry is good but chlorine is going down due to inoperation. Flow is good, etc.
SSinKS

Problem with my intellichlor IC40

Postby SSinKS » Wed 21 Dec, 2011 18:30

I recently bought a house with an indoor (inside a non-heated outbuilding) pool with a complete pentair setup - heater and intellichlor IC40 chlorinator. System was working great through the summer, until a couple months ago. Motor burned out going to the pump, which I had replaced, but since then, the IC40 unit has had a red "flow" light, blank blank cell light, and scrolling salt level lights. All the other lights are green. I've done some troubleshooting already, such as changing filter sand, inspecting intakes/skimmer baskets, etc., but I can't seem to find any obvious flow issues. I took the unit off and did an acid bath after changing the sand, and flow trigger seems to move freely, so I'm basically stuck. Called pentair tech support, and basically got the answer of "change out the chlorinator unit". Just wanted to see if anyone on this forum has had any similar experiences or any advice before I drop a hundreds on a new chlorinator. I'm new to pools and especially new to saltwater pools, so any help would be appreciated. Thanks in advance
RangerRick

Problem with my intellichlor IC40

Postby RangerRick » Mon 02 Jan, 2012 13:06

I have a 2 year old Intellichlor IC40 that is in need of repair. The unit will not make any chlorine. The salt indicator light is red. So I had the salt level tested at the local pool supply it was at 3200ppm. So I added a bag of salt bringing the salt level up to 3300 and it made chlorine for a one cycle. I added more salt to 3400 and it worked for a few hours. Now I am above 3800 and the salt indicator is still red and chlorine output is zero. I have looked everywhere for a replacement salt sensor or someone who can make this repair. Can anyone help or point me in the right direction. THANK YOU !

Yes, the chlorinator has cycled (rebooted).
Yes, the cell has been acid washed.
Yes, the salt level has been professionally tested.
The problem is the chlorinator NOT the user.

Return to “Salt Water Chlorine Generators, Ozone, UV”

Who is online at the Pool Help Forum

Users browsing this forum: oBot [bot] and 0 guests