Unable to access forum from Comcast
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- Pool Industry Leader
- Posts: 2381
- Joined: Thu 21 Jun, 2007 21:27
- Location: San Rafael, California
Unable to access forum from Comcast
I am still unable to access this website via Comcast cable at home (from San Rafael, CA) unless I use VPN to work. I can access it from work as well so the problem appears to be with Comcast and started occurring after your rehosting. I've called them and done things such as clear DNS caches, cookies, etc. but still can't get Comcast to see this website, even if I use the IP address directly (206.214.220.69).
- Larry
- Pool Forums Admin
- Posts: 370
- Joined: Thu 09 Dec, 2004 20:19
- My Pool: Pool Pro
Exclusively tiled concrete pools
Unable to access forum from Comcast
Hi Richard and my apologies
I have been in touch with the new hosting company and hope they are able to determine the reason for this problem, and have it sorted out quickly. I know you initially had a problem from January 19 but you reported it as solved on January 21.
When did you start having the problem again? What error message do you get? (404, 403, 500, ...)
Have you tried visiting http://www.havuz.org or http://www.pool-help.com and were they accessible via Comcast? If either of these are getting through then the problem may be with the forum's software or security setup.
I will keep you updated
Larry
I have been in touch with the new hosting company and hope they are able to determine the reason for this problem, and have it sorted out quickly. I know you initially had a problem from January 19 but you reported it as solved on January 21.
When did you start having the problem again? What error message do you get? (404, 403, 500, ...)
Have you tried visiting http://www.havuz.org or http://www.pool-help.com and were they accessible via Comcast? If either of these are getting through then the problem may be with the forum's software or security setup.
I will keep you updated
Larry
-
- Pool Industry Leader
- Posts: 2381
- Joined: Thu 21 Jun, 2007 21:27
- Location: San Rafael, California
Unable to access forum from Comcast
I sent you a PM with details. The problem started about the same time you were moving hosting services. The message is a Server Not Found or the equivalent Comcast Domain Helper page. None of the alternatives you gave work either. I've gone through deleting the local DNS cache on my computer, clearing cookies, etc. but nothing is getting this to work. I contacted Comcast once already, but they didn't help and I'll have to contact them again.
- Larry
- Pool Forums Admin
- Posts: 370
- Joined: Thu 09 Dec, 2004 20:19
- My Pool: Pool Pro
Exclusively tiled concrete pools
Unable to access forum from Comcast
This problem has finally been solved. It appears to have been a combination of server misconfiguration and Comcast's over-eagerness to redirect pages or sites with errors to its own content or through a monetized service.
This issue was not reported by any other users and only affected those computers that were using Comcast's DNS service. OpenDNS (my favorite) and similar services never presented this problem even with a Comcast connection.
I apologise for the time it took to get this one solved.
Larry
This issue was not reported by any other users and only affected those computers that were using Comcast's DNS service. OpenDNS (my favorite) and similar services never presented this problem even with a Comcast connection.
I apologise for the time it took to get this one solved.
Larry
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